Exchange & Return Policy

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Exchange & Return Policy

At Colshe.com, your satisfaction is our top priority. We strive to ensure you are completely happy with every purchase. If you’re not satisfied, we’re here to help.

Return Policy

  • Return Period: You can return products within 7 days from the delivery date.

  • Condition: Items must be unused, in original packaging, and in the same condition you received them.

  • Non-Returnable Items: Certain items such as software, earbuds, hygiene-related products, or items marked as “Final Sale” are not eligible for return.

  • Refund Method: Refunds will be issued to the original payment method within 5–7 business days after inspection and approval.

Exchange Policy

  • Products may be exchanged within 7 days of delivery if:

    • You received the wrong item.

    • The product is defective or damaged upon arrival.

  • Items must be in unused condition with all original packaging and accessories.

  • Exchange depends on product availability.

How to Request a Return or Exchange

  1. تواصل معنا at info@colshe.com or through our Contact Page.

  2. Provide your order number, reason for return/exchange, and photos if the item is damaged or incorrect.

  3. Our team will guide you through the return/exchange process.

Important Notes

  • Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.

  • Products returned without prior approval may not be accepted.

  • Colshe.com reserves the right to refuse returns that do not meet the above conditions.

Need help?
Contact our support team at 📧 info@colshe.com