Privacy PolicyExchange And Return

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Return & Exchange Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please read our detailed return and exchange policy below:

Returns

  • Items can be returned or exchanged within 14 days from the date of delivery.

  • Products must be returned in their original condition, unworn, unwashed, and with all original tags and packaging intact.

  • To initiate a return, please contact our customer service team with your order details and reason for return.

Exchanges

  • If you wish to exchange an item, please contact us within 14 days of receiving your order.

  • Exchanges are subject to stock availability.

  • If the desired item is not available, you may request a refund instead.

Non-Returnable and Non-Exchangeable Items

For hygiene, safety, and customization reasons, the following items cannot be returned or exchanged under any circumstances:

  • Underwear and intimate apparel

  • Personal care products such as cosmetics, skincare, and haircare items once opened

  • Customized or personalized products (e.g., monogrammed items or made-to-order clothing)

  • Opened or used products that show signs of use or damage

  • Products in sealed packaging that have been opened (e.g., software, electronics)

  • Clearance or sale items, unless defective

Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us immediately within 7 days of delivery.

  • We will arrange for a replacement or refund, and cover any return shipping costs in these cases.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

  • We recommend using a trackable shipping method to ensure your return reaches us safely.

Refunds

  • Once we receive and inspect the returned item, we will process your refund within 7 business days.

  • Refunds will be issued to the original payment method used during purchase.

  • Please note that shipping fees (if any) are non-refundable unless the return is due to our error.

How to Initiate a Return or Exchange

  1. Contact our customer service via email or phone with your order number and reason for return/exchange.

  2. Our team will provide instructions on how to send back your item.

  3. Ship the item using a reliable and trackable method.

  4. Once received and inspected, we will notify you of the refund or exchange status.